DUTIES AND RESPONSIBILITIES:
- Diagnoses and troubleshoots UPS and other critical power hardware problems
- Provides post- sales support to the client and will make sure that the expected turn-around time will be achieved.
- Applies best practices in implementing and providing support and recommendation.
- May provide onsite technical support to clients.
- May be required to attend vendor sponsored trainings to ensure that product knowledge and skills are always updated.
- Prepares documentation of service requests and maintains a high level degree of customer service to ensure total customer satisfaction.
QUALIFICATIONS:
- Bachelor’s Degree preferably in Engineering (EE, ECE, ME) or similar courses
- At least 2 years in technical service support
- Must be familiar with Uninterruptible Power Supply and Precision Cooling installations
- With good communication and interpersonal skills
- Ability to adapt to change in procedures and priorities
- Willing to assign in provincial areas